Refund policy
I gladly accept returns and exchanges if:
Contact me within: 14 days of delivery
Items received back within: 30 days of delivery.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellation Policy
You have the right to cancel any goods ordered, from the point at which they are ordered, up until the point at which they are dispatched. A full refund will be given. As goods in stock are usually dispatched the same day they are ordered, please bear in mind that the cancellation period may only be a matter of hours. If goods have been dispatched, you may return unwanted items at your own expense and a refund will be provided.
Returns Policy
If you experience any problems with any of our goods, please contact us at happyplacewool@hotmail.com
Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund - whichever you prefer. Before returning faulty goods to us, please contact us, and we will arrange to cover the cost of returning the faulty goods.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)